Fairness and privacy

Each spoken answer is turned into text. Callround AI then reads the answer beside the skills the employer chose, the description of each score from 1 to 5 and worked examples, and gives each skill a score. It must first copy out the applicant's own words that support the score.

Software then looks for every one of those quotes in the answer. A quote that cannot be found is thrown away. The scoring is done three times. If the three scores disagree, or the recording was hard to hear, the answer is sent to a person. Doubt never lowers a score.

The overall score is the weighted average of the skills, using the weights the employer set. It places an applicant in one of three groups: Advance, Review or Not yet. These are recommendations.

The scorer is given the words of the answer and nothing else. It does not receive the applicant's name, phone number, email address, voice or recording.

• +Accent, voice or pronunciation
• +Age, gender, religion, tribe or home state
• +Marriage, pregnancy, children, health or disability
• +Looks. There is no camera, and no reading of faces or feelings
• +How long the answer is

An employer approves every question and every follow up question before a role opens. Each one is checked for topics an interviewer must not ask about, and a question that fails the check cannot be approved.

During the interview, Callround AI can only choose a follow up from the approved list. It never writes a question of its own.

The first screen says that the interviewer is an AI, that the interview is recorded, how the answers are scored, and that a person decides. The applicant agrees to each part separately, and no question is asked before that.

An applicant who does not agree is offered two other ways: typing their answers, or a person to interview them. Nobody is asked why. An applicant can stop at any time.

A decision must name the person who made it. That person must enter a two step code within ten minutes of deciding. Every answer in doubt must have been reviewed. Before deciding for a group, the recruiter listens to a random sample from each group and says whether they agree. If they disagree with more than one in ten, group decisions are locked.

The message to an applicant stays a draft until a person releases it. The database refuses to release a message that has no person's decision behind it.

From their interview page, at any time after the interview:

• +A person to review their result
• +A copy of their data
• +A correction
• +Everything to be deleted: the recordings, the transcripts and the scores

Each employer's data is kept apart from every other employer's, and the software tests that separation on every change. A recording is only ever opened through a link that lasts five minutes.

Every approval, score change, review, decision and released message is written to a log that cannot be edited. The log holds no names and nothing an applicant said.

Voice matching between applicants is not built. Recordings are not used to train anything.

Callround notices when two applicants give the same answer, when one device is used for several applications, and when an answer speaks to the scoring system. Each signal is shown to the recruiter with what was noticed. A signal never changes a score or a place on the list. A person looks at it and says what it means.