Hiring every week for roles where the job is to listen, explain and stay calm.

Hear how every applicant handles the call before you train them.

You hire all year, and the work is done by voice. Callround asks each applicant how they would handle the situations your agents meet, listens to the answer, and shows you the words that earned each score.

Book a pilot

What changes

[01]Answers, not accents
Callround scores what was said: whether the answer addresses the question, is organised and can be followed. It does not score accent or voice.
[02]Follow ups that dig
When an answer has no example or no result, Callround asks the follow up question you approved for that gap.
[03]Hours back every week
Your team listens to the answers that matter, in order, and skips the phone tag.

What matters most to you

Interviewer

Asks your questions in order, listens to each answer, and asks one of your approved follow up questions when the answer leaves something out.

Callround AI: Decides what kind of answer it heard and which approved follow up fits best.
Checked by code: The next step comes from a short fixed list. The AI can only pick a follow up you approved. It never writes a question of its own.
Decided by you: You approved every sentence the applicant hears.

Answer Transcriber

Turns each spoken answer into text, with the time of every word, so a quote can be played back at the moment it was said.

Callround AI: Recognises the speech and says how sure it is of each word.
Checked by code: An answer with too many unsure words is sent to a person.
Decided by you: You can play any answer and read along.

Answer Scorer

Scores each answer from 1 to 5 on each skill, three times over, against your score descriptions and worked examples.

Callround AI: Reads the answer, copies out the words that support a score, then gives the score.
Checked by code: The scorer is given the words of the answer and nothing else: no name, no voice, no phone number.
Decided by you: You can change any score, with your reason.

Evidence Check

Every quote behind a score must be found in the applicant's own words. A quote that cannot be found is thrown away and never shown.

Checked by code: Finds each quote in the answer, word for word, and finds its place in the recording.
Decided by you: You tap a quote and hear it.

Shortlist Builder

Puts every applicant in one of three groups: Advance, Review or Not yet. Applicants whose scores are too close to tell apart share a place.

Checked by code: Works out the overall score from your weights. An applicant with an answer in doubt is placed in Review, never in Not yet.
Decided by you: The groups are recommendations. You decide.

Typed Route

Any applicant can type their answers instead of speaking, or ask for a person to interview them. Nobody is asked why.

Checked by code: Typed answers go through the same questions and the same scoring.
Decided by you: A request for a person arrives in your list with a date to answer by.

Start

Give every applicant a first interview